Every order you place on the Source marketplace is protected by our industry-leading buyer protection guarantee. Our policy is simple: if you receive inventory that is significantly different from the way the seller described it in the listing, we will work with you to make it right.
Resolutions for buyer protection claims will usually be one of the following:
- Replacement items shipped to you from the seller
- A partial refund
If you find significant discrepancies with your order pertaining to either condition or quantity, simply reach out to us at firstname.lastname@example.org for assistance. We will typically open a dispute with the marketplace seller and our customer support staff will provide you with a fair resolution.
Note: Disputes must be filed within 7 days of order delivery.